This evening, Jason and I were out and about at the mall and had dinner at a restaurant that shall remain nameless. Once we were seated, it took a server 10 minutes to even ask us what we wanted to drink. (This server had been by our table three times prior to asking us this.) Then he went through the motions of being polite and asking if we were ready to order. Of course we are! Once our food was brought out to us, the server never came over to ask how everything was and then waited forever to bring us our check. We were going to pay by credit card, had it out and waiting, our server walked by our table three more times and we decided to pay cash. The poor server didn't realize that he cost himself a tip. We left exactly the amount of money that we were supposed to and left. Said server did get in a "Have a good night" as we were leaving.
The above scenario seems to be happening more and more often when we go out to eat. We were remarking as we left the establishment that we get better service at places like Pei Wei-a "fast-food" version of PF Chang's (where you place your order at the counter and wait staff brings steaming hot food to your table in less than 10 minutes).
We have complained and talked with management, but the level of service continues to decline. Any thoughts???